In a move to ensure compliance with Republic Act 11032, an act promoting ease of doing business and efficient delivery of government services, also known as the Anti-Red Tape Act (ARTA) or 2007, three ARTA field evaluators inspected various offices of the Biliran Province State University on January 21.

The third- party evaluation team from the RLR Research and Analysis, composed of Evelyn P. Badrina, field supervisor; Daryl D. Badrina, field interviewer; and Marisol Lanto, field researcher, assessed the university’s adherence with ARTA guidelines, aiming to streamline government services and improve efficiency.

Prior to the inspection, the evaluators paid a courtesy visit to BiPSU President Dr. Victor C. Cañezo, Jr, at the  Office of the University President, together with BiPSU ARTA Focal, Dr. Concepcion M. Gayrama.

During the onsite visit, the evaluators conducted interviews with randomly selected 20 clients who availed services from university offices, including Cashier’s Office, Registrar’s Office, and the university’s Student Learning Hub and Co-Working Space, to gather feedback and evaluate the quality of services provided. The inspection focused on ensuring that BiPSU’s operations align with ARTA's objective to reduce bureaucratic inefficiencies and improve public service delivery.

"So far, the monitoring has been positive. It provides an opportunity for our students to share their honest feedback about our services,” Dr. Gayrama, BiPSU's ARTA focal person, said. “This kind of evaluation is crucial as it allows us to assess how effectively we are meeting the needs of our clients.”

Dr. Gayrama also reported that BiPSU has complied with key statutory requirements, including the establishment of the Public Assistance and Complaints Desk (PACD), the display of the citizen’s charter in each office, and the implementation of the Customer Satisfaction Measurement (CSM) survey. 

The university ARTA focal also revealed that the university is currently preparing to submit the CSM results for Fiscal Year 2024. 

Meanwhile, ARTA evaluators stated that the results of this survey and evaluation will be compiled and forwarded to the ARTA office for further review and action.

[This news article aligns with the Sustainable Development Goal No. 16: Peace, Justice, and Strong Institutions.]